Terms and Conditions for Gardeners Shadwell
These Terms and Conditions set out the basis on which Gardeners Shadwell provides gardening and outdoor maintenance services to residential and commercial customers in the UK. By booking any service, the customer agrees to these terms, which are intended to create a clear, fair, and practical arrangement for both parties. They apply to all standard gardening work, including routine maintenance, clearance, pruning, planting, and related tasks agreed in advance. These terms are written to reflect common UK service expectations and should be read carefully before confirming a booking.
The purpose of this page is to explain how bookings are accepted, how payments are handled, what happens if a customer needs to cancel, and how responsibility is allocated when work is carried out. It also explains the rules that apply to green waste, garden materials, and the lawful handling of debris removed during the service. The wording may refer to “we”, “us”, or “our” to mean the service provider, and “you” or “customer” to mean the person requesting the work.
By arranging gardening services with Gardeners Shadwell, you confirm that you are authorised to approve the work at the property, that the information you provide is accurate, and that any access arrangements, restrictions, or safety concerns have been disclosed before the appointment. If the property is rented, shared, managed, or occupied on behalf of another party, the person making the booking must ensure they have the necessary permission to proceed.
The service is offered subject to availability, site conditions, seasonal demand, and the scope of work requested. Some tasks may require a written quotation, additional time, specialist tools, or separate arrangements for disposal. We reserve the right to refuse or suspend work where the conditions are unsafe, where the request is unclear, or where the customer asks for work outside the agreed scope. In all cases, the aim is to keep the service professional, predictable, and compliant with applicable UK law.
Booking process begins when you submit a request for gardening work and provide the information needed to assess the job. This may include the type of garden service required, property access details, preferred dates, and any relevant instructions. A booking is not confirmed until we accept it and, where required, issue a written estimate or quotation. An estimate is a guide based on the information available at the time, while a quotation is a fixed price for the agreed scope, unless the work changes or hidden issues arise.
If a visit to the property is necessary before pricing can be finalised, the booking may be treated as provisional until inspection is complete. We may amend the timing or price if the actual conditions differ materially from the information supplied. Examples include heavily overgrown areas, blocked access, additional waste, unstable ground, protected plants, pest activity, or unexpected hazards. Where changes are needed, we will normally explain them before continuing with the work, unless immediate action is necessary for safety.
Payments must be made in accordance with the invoice, quotation, or written agreement provided at the time of booking or completion. Unless otherwise stated, payment is due immediately upon completion of the work or within the period shown on the invoice. We may request a deposit for larger jobs, seasonal work, or bookings requiring reserved labour or materials. Deposits secure the appointment and may be non-refundable where stated clearly at the time of booking.
Accepted payment methods may include bank transfer, card payment, or other methods agreed in advance. Any fees charged by your bank or payment provider are your responsibility. If payment is overdue, we reserve the right to charge statutory interest and reasonable recovery costs where permitted by UK law. Services may be paused, withheld, or cancelled for non-payment, and any future bookings may also be suspended until outstanding amounts are settled in full.
All prices are quoted in pounds sterling and, unless expressly stated, may be exclusive of VAT or other applicable taxes. Where a quotation refers to materials, disposal, parking, or specialist equipment, these costs will be clarified as part of the booking where reasonably possible. If extra materials are requested during the job, or if additional labour is needed due to unforeseen circumstances, the final invoice may reflect those changes.
For recurring gardeners Shadwell services, regular payment terms may be offered, including weekly, fortnightly, or monthly maintenance plans. These arrangements are subject to continued access, reasonable weather conditions, and the garden remaining in a condition consistent with the original scope. Missed visits caused by customer unavailability, locked access, or incorrect information may still be chargeable if the time has been reserved and we are unable to complete the job.
Cancellations must be made with reasonable notice. Unless a different notice period is stated in the quotation or service agreement, we ask for at least 48 hours’ notice for standard appointments. Where notice is shorter, we may charge a cancellation fee to cover reserved labour, travel, administration, or wasted scheduling time. If a deposit has been taken, it may be retained in part or in full where the cancellation occurs too close to the appointment or where preparatory work has already been carried out.
We may also need to cancel or reschedule due to severe weather, illness, equipment failure, safety concerns, or events beyond our reasonable control. In such cases, we will normally arrange an alternative appointment. We are not responsible for any indirect loss arising from a cancellation or change of date, provided we act reasonably and in good faith. This includes, without limitation, missed personal plans, inconvenience, or loss of use of the garden during the rescheduled period.
Liability is limited to the extent permitted by law. We will carry out work with reasonable care and skill, using appropriate tools and standard professional practices. However, gardens are natural environments, and some risk is unavoidable. We are not liable for issues caused by hidden defects, pre-existing damage, poor ground conditions, unstable structures, faulty fittings, undocumented underground services, or customer instructions that conflict with best practice.
Where the customer asks us to work near glass, water features, electrical items, buried cables, irrigation systems, fences, sheds, or fragile plants, the customer must point out any known hazards before work begins. We are entitled to rely on the accuracy of the information provided. If the customer withholds material information, or if third-party contractors have altered the site without notice, we accept no liability for resulting damage unless required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
We are not responsible for delays or failures caused by circumstances beyond our control, including adverse weather, traffic disruption, access restrictions, industrial action, supply delays, or emergencies. If work becomes unsafe or impractical, we may stop the job and leave the site secure. In that event, any payment due will reflect the work completed up to the point of suspension, together with any non-cancellable costs already incurred.
Waste regulations apply to all garden clearance and disposal activities. Green waste, soil, turf, branches, leaves, and general garden debris must be handled in accordance with applicable UK waste law, environmental requirements, and local disposal rules. Where waste is removed as part of the service, we will transport and dispose of it using lawful methods and authorised facilities where required. The customer must not ask us to dispose of prohibited or hazardous materials unless this has been specifically agreed and can lawfully be managed.
Hazardous or controlled items may include asbestos, chemicals, pesticides, paint, contaminated soil, sharps, fuel containers, clinical waste, and certain electrical materials. If such materials are discovered during the work, we may suspend the service and request further instruction. Any additional handling, specialist disposal, or reporting obligations may result in extra charges. The customer remains responsible for declaring any waste that may require special treatment or separate licensing.
Where waste transfer documentation, receipts, or records are required by law or by our internal procedures, we may retain those records for compliance purposes. If the customer wishes to keep certain materials, they must tell us before removal begins. Once material has been loaded for disposal, it is normally treated as waste for which responsibility has passed in accordance with the agreed service terms and any applicable legal requirements. We do not guarantee recycling outcomes, but we aim to dispose of waste responsibly and in line with environmental obligations.
Access and site conditions are the customer’s responsibility unless otherwise agreed. You must ensure that gates, paths, driveways, parking arrangements, and working areas are reasonably accessible on the scheduled day. If access is blocked, if pets are unsecured, or if the property conditions prevent safe working, we may need to delay the job or make an additional visit charge. We are not responsible for damage caused by unsafe access routes, concealed obstacles, or defects that should reasonably have been disclosed beforehand.
If we supply plants, soil, mulch, fertiliser, or other materials, the customer should inspect them on delivery or when installed and raise any concerns promptly. Natural products vary in appearance and performance, and outcomes may depend on weather, soil quality, watering, and aftercare. Any advice given during the service is offered in good faith, but planting success cannot be guaranteed where conditions are unsuitable or care instructions are not followed. Minor variation in colour, growth, and seasonal appearance is normal and does not amount to fault.
Complaints and disputes should be raised as soon as reasonably possible after the issue is noticed. We will review concerns in a fair and practical manner and may request photographs, access to the site, or a reasonable opportunity to inspect the work. If an error has occurred and can be corrected, we may offer a remedy such as re-attendance, adjustment, or a partial refund, depending on the circumstances. Disputes should be handled calmly and in good faith, with both parties taking reasonable steps to reduce avoidable loss.
Changes to the service may be required if the customer asks for additional work on the day, or if the condition of the garden differs from the original description. Any variation to scope, price, schedule, or disposal arrangements should be agreed before the additional work is started, where reasonably possible. If immediate action is needed to prevent harm, protect property, or complete a safe service outcome, we may proceed first and explain the adjustment afterwards.
We may update these terms from time to time to reflect legal, operational, or pricing changes. The version in force at the time of booking will normally apply to that job, unless a later version is expressly agreed. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. No waiver of a right by us shall be treated as a permanent waiver unless confirmed in writing.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to the services will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer, your statutory rights are not affected by these terms. The intention of this page is to provide a clear legal framework for the service while keeping the arrangements straightforward and fair for all parties.